FAQ

Yes! Shipping is free for all Subscription Box orders in contiguous US and on all orders over $100

Your first box shipped is based on the season in which you order. 

You can verify the current season in the “Choose Your Plan” section

We ship to USA and Canada

Shipping to Canada: $35-$70 (depending on territory)

Shipping to HI, AK, other non-continental US territories: $30

All other international destinations TBD

The Gentleman’s Chest renewals occur on the 15th of each new season’s month. Theses months are listed below. Our cut-off dates are the last day of the month PRIOR to the renewal month (subject to change).

Here is an example to illustrate:

The Spring box renewal occurs on Feb 15th, so the LAST day to subscribe and receive the Winter box, is the last day of the previous month, which is Jan 31st.  Any subscriptions started between Feb 1st and April 30th, will receive the Spring box as their first box, and the next renewal will occur on May 15th.

First day to subscribe and receive:

• Winter Box: Nov 15th
• Spring Box: Feb 15th
• Summer Box: May 15th
• Fall Box: Sept 15th

Last day to subscribe and receive (unless sold out):

• Winter Box: Jan 31st
• Spring Box: April 30th
• Summer Box: July 31st
• Fall Box: Oct. 31st

Please follow us on social media (@decocomoto), as we will make these announcements on our social media channels as well.

If a subscription is started during the “in-between” period between seasons, your first box will be the applicable to the proper season 

You first are billed upon initial sign up. Then, you are billed on the 15th of the next season’s renewal date, and each subsequent renewal date from there.

The seasonal renewal dates are as follows:

FEB. 15th (Spring Box)

MAY 15th (Summer Box)

AUG. 15th (Fall Box)

NOV. 15th (Winter Box)

Here are two examples to illustrate this:

Example 1: You subscribe on April 1st.

Your first charge is on April 1st, then your next charge will be on the next season’s renewal date, which is May 15th. Your third charge would be August 15th, and so on, as long as your subscription is active.

 Example 2: You subscribe May 1st.

Your first charge is on June 1st. Your first chest will be the Summer chest and your next charge will be on the next season’s renewal date, August 15th. Your third charge would be November 15th, and so on, as long as your subscription is active.

Annual  Subscription

You first are billed upon initial sign up. Then, you are next billed on the 5th of the season AFTER receiving (4) boxes, which is approximately 1 year later.  The annual renewal dates are the same as seasonal, except you are only charged once every (4) boxes:

• FEB. 15th (Spring Box)
• MAY 15th (Summer Box)
• AUG. 15th (Fall Box)
• NOV. 15th (Winter Box)

Here are two examples to illustrate this:

Example 1: You subscribe on April 1, 2021.

Your first charge is on April 1, 2021 and you receive the Spring box. Your next charge will be on the February 15, 2022, which is the season following your reception of (4) boxes (in this case, Spring, Summer, Fall, Winter, in that order). Your third charge would be February 15, 2023, and so on, as long as your subscription is active.

Example 2: You subscribe May 1st, 2021

Your first charge is on May 1st, 2021 and your first box will be the Summer Edition. Your next charge will be on May 15th, 2022, which is the season follow your reception of (4) boxes (in this case, Summer, Fall, Winter, Spring, in that order. Your third charge will be May 15th, 2023, and so on, as long as your subscription is active.

The chest ships seasonally (every 3 months) approximately 2-3 weeks after renewals (or sooner!)

Spring Chest ~ 2nd week of March

Summer Chest ~ 2nd week of June

Fall Chest ~ 2nd week of September

Winter Chest ~ 2nd week of December

Delivery may take up to 3-7 business days from the day your box is shipped. International shipping may take up to 10 business days (or more). We do our best to be very prompt with shipping, but once the box leaves our warehouse, it’s out of our control

Absolutely! If you’re interested in GENTLEMAN’S CHEST, but not ready to subscribe or want to purchase as a gift for someone else, please go here, add to cart and proceed to checkout as you usually would

When you originally placed your order, you checked out as a guest and didn’t register an account. Please check your email for an account activation notice, once activated, you’ll be able to manage your account. 

If you did not receive one, please request one from support@decocomoto.com

Absolutely! Click here and login to access your account (if you can’t login, please see point above). Once logged in, click “Manage Subscriptions” then “Edit” under your Active Subscription.  Click “Skip Shipment” and go through the prompts

Login to your account here and click on “Manage Subscriptions”. Then click on “Billing Information “and -> “Card on File”.  Here you can update your payment information

Login to your account here and click on “Manage Subscriptions”.  Then click “Edit” under the active subscription you want to modify, and finally, select the address.  After modifying the address, ensure to click “Update” to save the changes and confirm it’s correct, as GENTLEMAN’S CHEST is not liable for boxes shipped to the wrong location due to incorrect address.

VERY IMPORTANT – address changes MUST be made prior to renewals.

To change the address on ANY existing order, please email support@decocomoto.com with the updated shipping address

Super easy – just login to your account here and click on “Manage Subscriptions”.  Then click “Edit” on the active subscriptions you want to modify.  At the bottom of the screen, you’ll see “Cancel Subscription” and follow through the prompts.  

If you have any issues, please email support@decocomoto.com

Due to the nature of subscription boxes, we do not allow cancelling or returning an order. You can always cancel your subscription going forward, but once your account has been charged (either on your first charge or renewal charge), you will receive that season’s box.  If you do not want to receive the current season’s box, you MUST cancel before the renewal date for that season (listed above). That being said, if you feel your circumstances are outside of the normal, please feel free to reach out to us at support@decocomoto.com

While we do our best to ensure the quality of every Gentleman’s Chest we send, there may be a rare occasion where a product is missing and due to the nature of subscription boxes, curating products from other vendors, we have no control over products being defective, but in either case, we will take care of the situation. If you experience either of these, please contact us WITHIN 30 DAYS of receiving your Gentleman’s Chest at support@decocomoto.com. If it’s been more than 30 days since receiving your Gentleman’s Chest, we cannot guarantee support for these situations.

Most of the time, but some items may be subject to a variety.  Our goal is to provide high quality products. The contents of your box will generally follow the products of that season but may differ at times.

Please email us at support@decocomoto.com if you have any other questions or concerns